Help Center

Return Policy  

120% Satisfaction Guarantee! You Can Return for Any Reasons!

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. To ensure your 120% satisfied with what you purchased here,please follow the guidelines detailed below :

1.About Quality:

Each dress you purchased on Moonlightdress.com is handled with most care,and only shipped out through professional quality inspection,so reasons such as the dress is different from what I imagined, it doesn't look beautiful on me, color is kinda different from the picture…etc cannot be regarded as quality issues for return. However,if there's indeed quality issues(such as obvious damages on the dress...etc), please contact our Customer Representative with photographs clearly showing the problems within 48 hours(since the time you sign the parcel), our Customer Representative will work with your for your return properly.   

2.About Return:

(1)-.You Can Return for Any Reasons - Don't worry about buying a dress and changing your mind - let us know within 48 hours of receiving your dress and we will be happy to accept your return. For return of dresses, buyers/bidders are responsible for the shipping cost back and forth.

(2)-.Dress Conditions - All dresses must be returned in the same condition as when it's shipped to you(unworn, unwashed, unaltered), together with free accessories and well packed. Please treat the returned item with the same care as when you received it,because items returned in unacceptable physical condition (e.g. torn, stained, washed) are not refundable.You should ship back the dresses within 2 days and email us the shipping number after we send out Return Authorization(RA).

(3)-.Exceptions - We do not accept returns on custom dresses that are ordered in Custom Size or with Custom Alterations.We do not accept returns on clearance sales dresses.

--- No returns will be accepted if do not follow our return procedures. 

3.Return Process:

(1)-. You have 48 hours from the time your dress is delivered to the designated shipping address, to notify us that you would like to return the item. Please email us at: service@moonlightdress.com .
(2)-. You must contact us before you return the item and we will email you RA if your return is acceptable. Any item returned without RA will not be credited.

(3)-. The item must be shipped back in brand-new & unworn condition within 2 days after we send out RA and email us the tracking #. Return the product in the original box with packing materials along with the RA receipt.

(4)-. We must receive the item within 14 days after we send you RA. If we do not receive your item within 14 days, no credit will be given.

(5)-. Once we receive your item, inspect it to be sure it's as perfect as when we shipped it to you. We will process your credit within 2 business day after inspection.

(6)-. Items returned would subject to 35% restocking fee/handling fee, shipping cost and rush order fee are non-refundable.
(7)-. For any dresses shipped back to us, please mark the dresses as gift and write a low value as $10USD. For any reason caused custom tax, buyers are responsible for all the tax. 

 *Shipping cost is already included in price of each free shipping item, and is not refundable 

4.About Size:

(1)-.There is no standard international size. Every store or brand has its own size definition, so don't rely on the size you usually have and please choose the size base on a proper measurement. If you are too tall or too short, or odd body shape, please carefully choose the dress style. Remember if you need help, you can always email us with your measurement includes bust, waist & hip sizes, we are happy to assist you with our suggestions.

(2)-.Nearly all bridal & formal wear need a slightly size alteration for a perfect fit. Anyway,you may choose our Custom Size service if you want better fit of your dresses.Custom sized dresses are not returnable.

5.About Color Difference :

Sometimes buyers might feel that the color of real dresses are a little different from the pictures,it is possible because the display of the same color might be a little different on different computer monitors, and colors from different dyeing lots may vary.Please note they are not quality issues. However, if you concern with the color, we suggest you to purchase fabric samples before you place the dress orders.

We wish every customer will find their dream dress on our online store and enjoy shopping with us！If you like what you find here,please tell other 5 friends you know about Moonlightdress.com!